Refund Policy
Last updated: 5 June 2026
Base subscriptions
- Monthly subscriptions: cancel any time. No refund for the current paid month — access continues until the end of the paid period.
- Yearly subscriptions: non-refundable. Access continues until the end of the paid year.
- 14-day free trial: cancel at any point during the trial at no cost.
Plan changes
- Upgrades (Starter → Pro, Pro → Enterprise, monthly → yearly) are prorated. You only pay the price difference for the remaining time on your current cycle, charged immediately to your payment method.
- Downgrades (Enterprise → Pro, etc.) are not supported mid-cycle. You can cancel and start a new subscription at the end of your current paid term.
- Yearly → monthly switch mid-cycle is not supported. Yearly subscriptions run until the end of the paid year.
Extra-seat overage
- Extra seats purchased mid-cycle are prorated: you only pay for the days between purchase and your next renewal.
- After renewal, the per-seat fee bills at the full per-cycle rate (RM 12/mo, RM 16/mo, etc., depending on plan; yearly = 10 × monthly with 2 months free).
- Extra-seat purchases are non-refundable.
- You can schedule a seat reduction at any time. The reduction takes effect at the next renewal — you keep all purchased seats until then. No refund is issued for the unused time.
- You can cancel a scheduled reduction before it takes effect.
Extra-company overage
- Extra company slots are sold per-year as a one-time charge. Non-refundable.
- The slot stays attached to your subscription through the paid year and renews automatically unless you remove it before renewal.
Cancellation
- Cancel at any time from your Billing page or by contacting support.
- Cancellation stops auto-renewal. Service continues until the end of your paid term.
- No refund is issued for unused time on a cancelled subscription.
Exceptional refunds
We may issue a refund at our discretion for cases of duplicate charges, billing errors on our side, or where required by law. Contact success@agilectechnology.com within 30 days of the charge.
Contact
Questions? Email success@agilectechnology.com.